Your frequently asked questions, answered
Want to know more about how to use your MASA membership, how to submit an invoice for payment, or how to log in to the member portal? We’ve got the answers below!
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General FAQ
Won’t my insurance pay for an ambulance or emergency medical transport? -
Not always, many plans will not cover the full cost.
Not always. Many insurance plans don’t cover the full cost of emergency transport or include balance bills from out-of-network providers. MASA can help cover what insurance doesn’t.
What if the ambulance that picks me up is out of network? -
MASA coverage applies regardless of network.
Not always. Many insurance plans don’t cover the full cost of emergency transport or include balance bills from out-of-network providers. MASA can help cover what insurance doesn’t.
What is medical necessity? -
A service to diagnose, treat or manage a condition .
Not always. Many insurance plans don’t cover the full cost of emergency transport or include balance bills from out-of-network providers. MASA can help cover what insurance doesn’t.
What is a deductible? -
MASA coverage applies regardless of network.
Not always. Many insurance plans don’t cover the full cost of emergency transport or include balance bills from out-of-network providers. MASA can help cover what insurance doesn’t.
Which ambulance company can I use? -
A service to diagnose, treat or manage a condition .
Not always. Many insurance plans don’t cover the full cost of emergency transport or include balance bills from out-of-network providers. MASA can help cover what insurance doesn’t.
Should I pay the ambulance bill? -
MASA coverage applies regardless of network.
Not always. Many insurance plans don’t cover the full cost of emergency transport or include balance bills from out-of-network providers. MASA can help cover what insurance doesn’t.
Broker FAQ
Won’t my insurance pay for an ambulance or emergency medical transport? -
Not always. Many insurance plans don’t cover the full cost of emergency transport or include balance bills from out-of-network providers. MASA can help cover what insurance doesn’t.
Member FAQ
Won’t my insurance pay for an ambulance or emergency medical transport? -
Not always, many plans will not cover the full cost.
Not always. Many insurance plans don’t cover the full cost of emergency transport or include balance bills from out-of-network providers. MASA can help cover what insurance doesn’t.
Employer FAQ
Won’t my insurance pay for an ambulance or emergency medical transport? -
Not always, many plans will not cover the full cost.
Not always. Many insurance plans don’t cover the full cost of emergency transport or include balance bills from out-of-network providers. MASA can help cover what insurance doesn’t.
My Account FAQ
Won’t my insurance pay for an ambulance or emergency medical transport? -
Not always, many plans will not cover the full cost.
Not always. Many insurance plans don’t cover the full cost of emergency transport or include balance bills from out-of-network providers. MASA can help cover what insurance doesn’t.